Legal notice and terms of use

Operator, data controller and contact

Personal data requests: Valentina Puerta.

1. Website purpose and scope

valbrandconsult.com presents Valbrand's brand consulting, collection design, pattern development, samples, production, branding and packaging services, together with garment and wholesale catalogue information. It lets you prepare inquiries and request quotes; it has no on-site payment or checkout. Opening a link, completing a form or receiving guidance does not itself confirm a purchase.

These terms govern website use and provide an informational framework for business relationships. The accepted quote, technical specification and order determine each project's scope, subject to mandatory law. Merely browsing does not impose a purchase obligation, assignment of rights or waiver of legal protections.

2. Quotes, pre-contract information and acceptance

Before contracting, the supplier, styles, materials, composition, sizes, colours, quantities, customisation, deliverables, included revisions, price, currency, taxes, additional charges, payment method, offer validity, delivery time and place must be defined. Ask about unresolved points before approving or paying. Terms may be documented through email, messages or a service order that preserves the agreement.

Published minimums and lead times relate to particular lines and processes. VAB catalogue orders and original design development have different requirements; quantities, availability and your order schedule are confirmed in the offer. Advertising and offers are binding as provided by law; this notice does not allow advertised terms to be disregarded or an accepted order to be changed unilaterally.

3. Design, samples and production approval

Development scope must state whether it includes technical sheets, editable files, patterns, grading, physical samples, adjustments, labels and packaging. Not every service is automatically included in every package. Before production, the parties should record the approved reference, measurements, materials, finishes and other relevant specifications.

Changes requested after approval will be assessed for their effect on materials, price and timing and require agreement before execution. Photographs and screens may show colour differences; the agreed technical reference or sample clarifies the expected result. Undisclosed quality tolerances are not presumed, and sample acceptance does not mean acceptance of defects.

4. Prices, deposits and cancellations

Price and staged payments are set out in the accepted quote. This website sets no universal deposit percentage or cancellation penalty. Verify the beneficiary through an official channel before transferring funds and keep payment records. Taxes, transport, insurance, customs and other costs must be identified according to the transaction's scope; excluded costs must be disclosed before contracting.

Commercial cancellations are assessed against work progress, the agreement and applicable law. Work performed or committed materials must be substantiated; deposits are not declared automatically non-refundable. This does not replace applicable withdrawal, warranty, refund or termination rights. Refunds will use an agreed method within the applicable legal period, without imposing store credit where money must be returned.

5. Delivery and international transactions

The order must distinguish development and manufacturing time from shipping transit and identify destination, shipping responsibility, costs, tracking and delivery terms. General website lead times help planning; each transaction must have its agreed delivery date. Delays or unavailability must be communicated and applicable options and rights addressed; no unlimited extension is granted.

Exports require agreement on exporter and importer responsibilities, clearance, duties, taxes, insurance and, if used, the chosen Incoterm and named place. Labelling, composition, safety and documentation must be reviewed for the product and destination. A garment is not presumed compliant with every country's requirements and no unverified certification is represented. Agreements do not remove the manufacturer's, seller's or importer's own legal duties.

6. Business transactions and consumer rights

Many projects serve brands and resellers. Consumer-law applicability depends on the purpose of the acquisition and the legal definition of consumer, not simply whether the purchaser is an individual or business or the order is labelled wholesale. Colombian consumer relationships are governed by Law 1480 of 2011 and amendments, including Law 2439 of 2024.

Where a transaction is subject to another country's mandatory rules, applicable protections must be respected. No exclusive forum is imposed that deprives consumers of access to competent authorities. Purchases on wholesalevab.com require review of the terms and seller identity stated there; linking to that site does not remove any legal responsibility of Valbrand.

The Production, Catalogue and Samples terms and conditions published in this section (in Spanish) govern business purchases: the customer declares in writing that it buys for its commercial activity, and that relationship follows their claim deadlines, remedies (correction, replacement, credit note or refund) and cancellation rules. Those documents include a fallback clause: if a purchase turns out to be a consumer purchase, the statutory warranty, withdrawal and reversal rights apply where available, money is refunded where the law requires it, and no video is required to file a claim. If you are buying for personal use, tell us before ordering.

7. Quality, warranty and non-conforming products

If products have defects, differ from the agreement or include missing items, contact the official channel with the order reference, description and, if possible, photographs. Supporting material helps assessment but cannot become a requirement that invalidates statutory rights. Keep the garment for inspection; an unboxing video is not a general warranty condition.

In consumer relationships, the statutory warranty covers quality, fitness and safety for the announced or legally required period. Where no period is stated and no special rule applies, new products have a one-year warranty. Free repair and, in legally prescribed cases, replacement or refund apply. Customisation does not eliminate warranty rights. Exclusions for misuse or other grounds must be established as required by law rather than simply asserted.

8. Withdrawal from distance purchases

Where withdrawal under Article 47 of Colombian Law 1480 applies, the consumer may exercise it within 5 business days after delivery of goods or conclusion of a service contract, as applicable. Notify the contact channel and return goods by the same means and in the condition received; return transport and other withdrawal return costs are borne by the consumer. This differs from returns for defects or breach.

Legal exceptions include goods made to the consumer's specifications or clearly personalised goods and services whose performance has begun with the consumer's agreement. An exception must match the actual circumstances; clothing or wholesale catalogue items are not automatically excluded as a whole. Where mandatory foreign rules provide a different period or protection, they apply.

For Colombian electronic commerce, withdrawal refunds must not exceed 15 calendar days once the right has been exercised and the obligations to supply correct and complete required information and return the product have been fulfilled, under Law 2439 of 2024. Refund options will be explained and the relevant payment instrument or agreed method used. Other situations remain subject to their applicable legal deadline.

9. Payment reversal

Payment reversal differs from withdrawal. In cases covered by Article 51 of Colombian Law 1480 and its regulations, it may be requested for fraud, an unsolicited transaction, non-delivery, defective goods or goods differing from the order, subject to requirements concerning electronic payment and the transaction's participants.

Within 5 business days of learning of the fraudulent or unsolicited transaction, or of the expected or actual delivery in the applicable cases, complain to the supplier and notify the payment instrument issuer. Identify the reason, amount, transaction and payment instrument, and return goods where required. Contacting us does not replace notifying the issuer. Automatic reversal is not promised for every transfer or international transaction.

10. Intellectual property and project confidentiality

Website text, photographs, trademarks and designs belong to their respective owners or are used under applicable permissions. Viewing them grants no commercial exploitation licence. You may share website links without claiming ownership of the content. Visual references do not authorise copying third-party trademarks, prints or designs.

Customers must hold the necessary rights to submitted materials. Ownership, licences, exclusivity and delivery of designs, patterns, files or developments must be expressly agreed according to the contracted service; manufacturing payment does not automatically transfer all rights or give Valbrand ownership of a customer's brand. Publishing identifiable projects in the portfolio requires appropriate permission. The parties should agree necessary confidentiality commitments before sharing trade secrets.

11. Acceptable use, availability and liability

Use accurate information and avoid impersonation, unlawful content, malicious files or attempts to access systems or information without authorisation. Maintenance, faults or interruptions may affect the website. Business, trend and cost guidance does not guarantee sales, profitability or market acceptance of a brand.

External links have their own content and terms. Known inaccuracies should be corrected, but corrections do not retroactively change existing obligations. Nothing in these terms excludes non-waivable liability, mandatory warranties or rights arising from breach.

12. Requests, complaints and effective date

Send requests to the email, telephone or address provided at the beginning. Include your name, reply channel, order reference if available, facts, requested resolution and relevant supporting material. Direct consumer complaints in Colombia will be answered within 15 business days of receipt with the evidence supporting the response, under Article 58 of Law 1480. Personal-data requests follow the specific deadlines in the privacy policy.

You may contact Colombia's Superintendence of Industry and Commerce and other competent authorities or courts under the applicable procedure. This contact route imposes neither arbitration nor a waiver of claims. Published 19 August 2026; last updated 11 November 2026. Future changes do not themselves modify already accepted orders. Spanish and English versions should be read consistently and always subject to mandatory rights.